ISO/IEC 20000 Foundation - Complete Certification Kit - 3 months access to elearning
This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.
Real-world scenarios put what you have learned in the context of service solutions.
Thought-provoking questions challenge your thinking and understanding.
Exam Essentials in each chapter help you zero in on what you need to know.
Includes practice exam questions.
A Real-World Guide to ISO/IEC 20000 skills.
Key information and real-world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.
Practice what you've learned with the challenging ISO/IEC 20000 Foundation exam style questions.
Based on specific exam objectives, use this as a lab manual for certification preparation.
IT service management